COVID-19 Update & Response

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With Nevada Governor Steve Sisolak announcing the closure of non-essential businesses for no less than 30 days and recommendations from the Centers for Disease Control and Prevention (CDC), we have made the incredibly difficult decision to close Diamond Peak Ski Resort for the remainder of the 2019-20 ski season.

Topics below:


(Updated March 24, 2020)

Dear Diamond Peak Season Pass Holders,

First of all, we want to say “Thank you!” again for your decision to purchase a Diamond Peak season pass this winter and to be part of our pass holder family. We loved seeing your smiling faces this year and we’re incredibly saddened that our season was cut short by the COVID-19 crisis. We sincerely hope that you are all staying healthy and safe during these crazy times, and that we’ll all get to make some turns together next winter.

As pass holders, you are our most loyal customers, so we wanted to provide a couple updates and answer a few of the frequently asked questions we’ve been getting since the COVID-19 crisis forced the early closure of Diamond Peak and other ski resorts nationwide.

We apologize it has taken us a little while to communicate with you and hope you will forgive the delay. As you can imagine, we’ve been extremely busy trying to wrap up everything at the resort while many of our staff are working remotely, and essential on-mountain staff are trying to maintain proper “social distancing” separation to help prevent any further spread of the COVID-19 virus. All while mourning the early end to the ski season. (And right when Mother Natured decided to finally bring us a storm!)

As you probably already know, Diamond Peak is a community-owned ski resort – owned and operated by the Incline Village General Improvement District (IVGID). Being a community-owned resort is one of the things we are most proud of, but it also means we are subject to different restrictions and decision-making guidelines than private ski resorts.

It also means that it can take time for decisions to be made on things like season pass holder perks we can offer in light of the COVID-19 early closure. But please know that our resort and District senior management staff and trustees are having those conversations right now, and we hope to have more information to share with you soon.

In the meantime, we’ve compiled these answers to some of the frequently asked questions we’ve heard from you so far...

Q: Will Diamond Peak provide any refunds for 2019-20 season pass holders?

Unfortunately, no. Diamond Peak is unable to offer refunds (full or partial) for 2019-20 season passes, whether those passes were used or not*.

While we are all extremely sad to see the season cut short by the COVID-19 global pandemic, we did get a full 100 days in this season, including our early opening on Dec. 7. To put that into context, the 2014-15 season was also 100 days long, the 2002-03 season was 101 days long, and the 2012-13, 2003-04 and 2000-01 seasons were all 109 days long. So while this season was disappointingly cut short, there have been others that were equally short.

A season pass is a commitment, and we are incredibly thankful to all of you for making that commitment to Diamond Peak. In turn, we do everything in our power to ensure that the conditions of our slopes and of our facilities are in top shape every time you visit… From our huge investment of time, energy and money into early-season snowmaking (which allowed us to maintain excellent groomers all season long despite the minimal amount of natural snowfall we received in Tahoe this winter); to our investment in state-of-the-art grooming machines and technology; to our commitment to run all of our lifts during the peak holiday periods to relieve congestion on the mountain; to our upgraded terrain park offerings in the Village Terrain Park this year; and ultimately the time we spend finding and training the very best staff in the Tahoe Basin. As you can imagine, all of these involve huge up-front costs which we make to ensure that the resort can offer the best ski and snowboard experience possible to our customers, and especially to our pass holders.

So as we look to make that process sustainable going forward, we hope you’ll understand why season passes are not refundable at this point of the season. (It’s also right there in the Waiver of Liability every season pass holder signs before receiving their pass: “Diamond Peak Ski Resort makes no guarantees with respect to the duration of the season. DPSR, at its sole discretion, will determine the length of the season based upon snow conditions and other variables.”)

As mentioned earlier, our resort management is looking into other perks we can offer to our pass holders affected by the COVID-19 closure.

* The lone exception to this policy is for customers who purchased their pass on or after March 1, 2020 with the intention of utilizing it over Spring Break 2020, and have not yet picked up and/or used their pass at all this season. If this pertains to you, please email ticketoffice@diamondpeak.com with your full name, shopping cart number and/or order confirmation number, and purchase date.

Q: What if I purchased a season pass but never used it this season?

Unfortunately, we still cannot offer any refunds or roll-overs to future seasons. As mentioned above, our season was 100 days long and full of great days – from early-season powder to bluebird days galore in February and early March.

Diamond Peak does offer our Peak Pledge, which allows for no-hassle refunds on unused season passes up through January 15, 2020. But after that date has passed, we can’t offer further refunds.

Q: I have Bring-A-Friend Tickets I was unable to use this season. Can I roll them over to next season?

No. Bring-A-Friend Tickets are only valid for the season they were issued for and cannot be rolled over to future seasons.

Q: I haven’t used all of my bonus days at one of Diamond Peak’s partner resorts? Can I roll them over to next season?

No. Diamond Peak’s bonus pass holder tickets to partner resorts are only valid for the season they are issued for. Partner resorts have all been prematurely closed due to the COVID-19 crisis as well and will not roll over perks to future seasons.

However, we are doing our best to renew all of our partner agreements for next winter, and even add additional partner resorts to our 2020-21 pass holder perks, as we know this is a popular program.

Q: I pre-purchased other date-specific products (lessons, rentals, lift tickets, Last Tracks tickets, Luggi Foeger race registration) for a date after March 15, 2020. Will I get a refund?

Yes. Our staff has already initiated the refund process for all pre-purchased non season pass products for dates affected by the early closure and you should see a refund to the credit card on file in the next week or so.

Q: I am a pass holder at one of your partner resorts and didn’t get to use all of my bonus days at Diamond Peak. Is there anything you can do for me?

Alas, no. There were plenty of opportunities to come ski/ride at Diamond Peak this season and we hope you got to enjoy some of them.

Q: I have a seasonal locker and need to get access to it while the resort is shut down. When can I come by?

We are asking our seasonal locker holders to email ticketoffice@diamondpeak.com to schedule a time with a member of our staff. Due to the COVID-19 crisis, most of our staff is now working remotely. But we will find a time that works. Thank you for your patience.

Stay in the family...

We sincerely hope that we'll see all of you back on the slopes again next winter after the COVID-19 crisis has passed and the Governor of Nevada has lifted the shelter in place order. Our Early-Bird Season Pass Sale for 2020-21 passes goes through April 30, 2020, and we encourage everyone looking for the best price of the season to purchase early.

In the weeks to come, we'll share more of the perks we have lined up for 2020-21 pass holders, as well as any special offers for renewing pass holders from this season.

Thank you again for being part of our pass holder family!


(Updated March 21, 2020)

IVGID updates regarding COVID-19

In an effort to inform the public on Incline Village General Improvement District’s (IVGID) preparation and response to the COVID-19 pandemic, the following information has been announced.

District venue closures and staff compensation

IVGID Community Services facilities will remain temporarily closed in accordance with Nevada Governor Sisolak's orders and to support efforts to decrease the opportunity for disease transmission.

Diamond Peak Ski Resort has been closed for the remainder of the 2019-2020 ski season. Working with the Board of Trustees and the Legal Team, IVGID will continue to compensate seasonal and part-time hourly staff through March 27.

IVGID Public Works and Administrative offices remain available via telephone and email to those customers who require immediate assistance.

The following is a list of phone numbers for reference:

  • The Administration office phone number is (775) 832-1100 or email: info@ivgid.org
  • The Chateau at Incline Village phone number is (775) 832-1240 or (775) 832-1295
  • The Recreation Center phone number is (775) 832-1310 from 8:30am - 5pm - 7 days a week
  • IVGID Public Works office phone number is (775) 832-1203 or (775) 359-1233 on weekends and evenings  

IVGID will continue to share updates as the situation evolves. Residents are asked to pay attention to IVGID’s social media, emails, website, and other credible sources of news for the most recent updates and information.

 


(Updated March 18, 2020)

With Nevada Governor Steve Sisolak announcing the closure of non-essential businesses for no less than 30 days and recommendations from the Centers for Disease Control and Prevention (CDC), we have made the incredibly difficult decision to close Diamond Peak Ski Resort for the remainder of the 2019-20 ski season.

All of us here at Diamond Peak are passionate skiers and riders, and we were hopeful that we could find a way to reopen later this spring. However, the health and safety of our customers, our community, and our employees have to come first, and given the recent recommendations from our local and national authorities to avoid all non-essential travel and gatherings, we could not justify reopening the resort this season.

Our staff have already begun the process of refunding guests who had pre-purchased lift tickets, rentals, lessons or other products and services scheduled for this spring. Refund requests can be emailed to ticketoffice@diamondpeak.com with your name, order confirmation and/or shopping cart number; however, it may be some time before our staff is able to respond to any requests given the evolving crisis. Please try to be patient with the process as many Diamond Peak staff are now working remotely. 

We look forward to welcoming everyone back to Lake Tahoe’s hidden gem and only community-owned resort next season.

- Mike Bandelin, Diamond Peak General Manager


(Updated March 15, 2020)

Diamond Peak Ski Resort will suspend operations starting the morning of Monday, March 16 through Friday, March 20. All lift operations, food and beverage, and rental services will be closed during this time. 

“This was a difficult decision, especially with a significant snowstorm falling on the sierra this week, but the health and safety of our residents, visitors, and employees is paramount,” said General Manager Mike Bandelin. “We will continue to track the COVID-19 situation and inform the community if things change.”

Diamond Peak Ski Resort joins several Tahoe resorts in suspending operations to support efforts to decrease the opportunity for COVID-19 transmission. Diamond Peak staff will re-evaluate the situation on Friday, March 20 and determine the next course of action.

Updated Cancellation Policy

The Diamond Peak Guest Services Office will be proactively refunding customers impacted by our suspension of operations. Please be patient as we process refunds over the next week. Customers whose travel plans have been impacted by the coronavirus are encouraged to contact the Diamond Peak Guest Services office to reschedule or cancel their reservations. Email your full name, shopping cart and/or order confirmation number and any details to ticketoffice@diamondpeak.com. 

COVID-19 information

For more information on COVID-19, please visit www.washoecounty.us/covid19 or call Washoe 311 (Dial 3-1-1). 

Additional COVID-19 resources and information can be found at:

  • World Health Organization at www.who.int
  • Centers for Disease Control and Prevention at www.cdc.gov
  • Washoe County government at www.washoecounty.us/covid19
  • University of Nevada at www.unr.edu/coronavirus

 

(Updated March 14, 2020)

We want to provide you an update on our resort operations as we continue to monitor and respond to the developments around the coronavirus (COVID-19). Diamond Peak is consistently monitoring information from the Center for Disease (CDC), the World Health Organization (WHO) and Washoe County. 

Diamond Peak will modify operations to help protect customers and staff

The health and safety of our guests and employees is always our highest priority at Diamond Peak and the Incline Village General Improvement District. Although there have been no confirmed cases of COVID-19 in our local community, we continue to monitor the situation and adjust our operations as conditions evolve. We are implementing strategies to encourage social distancing as well as educating our employees and guests.

We have implemented the following measures to help prevent the potential spread of COVID-19 at our facilities:

  • Our Base Operations department has initiated enhanced disinfection protocols, with extra attention being paid to communal surfaces throughout our public and employee areas such as door handles, tables, etc.
  • Increased frequency of restroom and locker room cleanings.
  • Encouraging employees and guests to modify personal greetings to avoid physical contact.
  • Making changes to our food and beverage operations including closing indoor operations at Snowflake Lodge.
  • Reducing our shuttle bus capacity to provide additional space for shuttle riders.
  • Encouraging guests to ride on chairlifts with their parties only.
  • Our Rentals team has taken measures to limit the number of guests inside the Rental Shop at one time. (Rental wait times may increase due to this reduced capacity.)
  • Employees with any cold or flu-like symptoms have been asked to stay home.
  • All Last Tracks events for the remainder of the season have been cancelled. Refunds will be processed by our Guest Services department in the coming days.
  • Diamond Peak Ski Education Foundation (DP Ski Team) events, the Tahoe League Race Series, and other ski races have been cancelled.
  • All live music scheduled this spring has been cancelled.
  • The March 22 Dummy Downhill event has been cancelled. We will celebrate the 20th anniversary of the event next spring.
  • The March 28-29 Luggi Foeger Uphill/Downhill Festival has been cancelled.
  • The April 3 Diamond Cut Video Awards Ceremony will be postponed and held virtually instead of at The Chateau. Click here for details.
  • Guests will be encouraged to follow all guidance provided by public health officials, including frequent hand washing and staying home if they are feeling ill.

We trust our guests to stay informed of the latest updates on the COVID-19 situation and to make appropriate decisions for the health and safety of their family.

Updated Cancellation Policy

Customers whose travel plans have been impacted by the coronavirus are encouraged to contact the Diamond Peak Guest Services office to reschedule or cancel their reservations. Email your full name, shopping cart and/or order confirmation number and any details to ticketoffice@diamondpeak.com. 

Incline Village General Improvement District statement

(Updated March 14, 2020)

The Incline Village General Improvement District (IVGID) is aware of the World Health Organization's declaration of COVID-19 (novel coronavirus) as a pandemic. According to Washoe County Health District (WCHD), there is no direct impact of this declaration to the residents of Incline Village and Crystal Bay. While we monitor the situation closely and work with the WCHD and our Lake Tahoe regional partners, IVGID facilities will remain open and operational at this time. However, some community services programs will be cancelled to support efforts to decrease the opportunity for disease transmission. Those programs include:

  • Group fitness classes are cancelled until further notice
  • All youth and adult sports programs are cancelled until further notice
  • Incliners events are cancelled until further notice, including potluck/catered dinners on 1st and 3rd Tuesdays and Wednesday après ski lunches
  • Diamond Peak Ski Education Foundation (DP Ski Team) events, the Tahoe League Race Series, and other ski races have been cancelled
  • Tiny Timbers is cancelled for the reminder of the season
  • Public Works, Blue Crew Leader Training on March 21 will be rescheduled to a later date

With the health and safety of our community as our highest priority, IVGID community services facilities are disinfected daily, with additional cleaning attention throughout the day as needed. We are implementing a number of actions above and beyond these standards to protect residents, including:

  • Providing hand-washing/sanitizing stations at IVGID facilities
  • Increasing the sanitation schedule at food and beverage locations
  • Increasing frequency of sanitizing high-touch locations like door handles, elevator buttons, etc.
  • Increasing bathroom and locker room cleanings
  • Requiring sick employees to stay home
  • Providing employees with accurate information about protective measures

In addition, we are urging the public to take extra precautions to reduce their risk of getting sick and preventing transmission of COVID-19, which are:

  • Wash hands with soap and water for at least 20 seconds
  • Cough or sneeze into your sleeve or tissue
  • Avoid touching your face
  • Stay home if you are sick
  • Try alternatives to shaking hands, like an elbow bump
  • There is no recommendation to wear masks at this time to prevent yourself from getting sick
  • If possible, work from home
  • For businesses, cleaning information can be found on the Washoe County website

For more information on COVID-19, please visit www.washoecounty.us/covid19 or call Washoe 311 (Dial 3-1-1). Residents concerned they might have COVID-19 can either call their health care or telemedicine provider for guidance, or call the WCHD at (775) 328-2427 if they have fever, cough and trouble breathing, had close contact with a person who had COVID-19, and traveled to China, Iran, South Korea, Japan or Europe. More information on COVID-19 testing can be found here.

  • Additional COVID-19 resources and information can be found at:
  • World Health Organization at www.who.int
  • Centers for Disease Control and Prevention at www.cdc.gov
  • Washoe County government at www.washoecounty.us/covid19
  • University of Nevada at www.unr.edu/coronavirus

IVGID will update the community as the situation continues to develop. For more information about IVGID, please call (775) 832-1100 or visit www.ivgid.org