General FAQs & Pre-Arrival Information
Preparing for your day
Purchase online or by phone
We strongly encourage that all skiers purchase their lift tickets*, lessons, equipment rentals, and season passes online through our ecommerce store or via our call center. Lessons must be purchased in advance. Not only will your transaction at the window be quicker, but you also save money when you purchase lift tickets online (even day-of).
* IVGID lift tickets are currently not available online. Present your IVGID Pass at the Ticket Windows on the day you want to ski to purchase an IVGID lift ticket.
Get prepared for your day on the slopes
Diamond Peak is excited to welcome you to our mountain playground. Get prepared for a day on the slopes by…
- Bringing the right clothing
- Checking the Mountain Report (better yet, subscribe to our email updates and stay up to date)
- Know your route, then check traffic and road conditions
- Make sure you carry chains or have a four-wheel-drive/all-wheel-drive vehicle with snow tires
- Give yourself extra time (especially if you have a lesson booked with us)
- Understand our Cancellation & Refund Policies
- Get ready to have fun!
Transportation & Directions
How do I get to Diamond Peak?
Detailed driving directions and a map can be found on the Getting Here page. We offer a free shuttle that services the Incline Village area, picking up once on weekday mornings, and two times during peak periods and on weekends. Our shuttle also picks up daily at the Hyatt. View schedules and other options on the Getting Here page.
Do you offer transportation from the Reno Airport?
Transportation to Incline Village from the Reno Airport is available through the North Lake Tahoe Express. Please visit northlaketahoeexpress.com for rates and schedules.
How far is Diamond Peak from South Lake Tahoe?
We are located 25 miles from South Lake Tahoe, about a 30-minute drive, depending on conditions. Take HWY 50 East to HWY 28 — it’s a beautiful drive around the lake. This drive is part of the “Most Beautiful Drive in America” as part of the Nation Scenic Byways Program.
Is parking free?
Most of our parking is free but we do offer paid premium slope side parking during busy weekends and peak periods, while supplies last. View preferred parking rates and other parking tips on the Getting Here page.
Tickets, Lessons, & Rentals
Can I buy lift tickets online?
Single-day and multi-day lift tickets can be purchased online. Online purchases are strongly recommended and you even save $10 per ticket when you purchase online. Lift tickets are also available at the Ticket Windows at a higher rate.
How do I reserve a private lesson with the Ski & Ride Center (7 years and up)?
Private lessons should be booked in advance by phone. Same-day lesson bookings, if there is availability, must be made in-person at the resort. Stop by the Ticket Windows to check availability for same-day lessons. View details on the Lessons page.
How do I reserve a private lesson for my child (3-6 years old)?
Private lessons should be booked in advance by phone. Same-day lesson bookings, if there is availability, must be made in-person at the resort. Stop by the Child Ski & Ride Center to check availability for same-day lessons. View details on the Lessons page.
Can I make a reservation for Group Lessons?
Group lessons should be booked at least two days in advance online. View details on the Lessons page.
When should I arrive if I’m taking a lesson?
Please see the arrival time recommendations on the Lessons page.
Do you rent clothing?
No, but The Village Ski Loft operates a retail store in the Base Lodge with clothing and equipment for purchase.
Hours & Conditions
Offseason Guest Services Inquires (May 6 – November)
During the offseason, please reach out via email to email@example.com with Guest Services questions or concerns. We have limited staffing during the offseason so it may take up to seven (7) days to receive a reply. If you do not hear back in seven (7) days, please follow up via email and include your original message for reference.
Fall Guest Services Office Hours (November – Early December)
The Pass Office is typically open with limited hours during the fall. Reach out if you need assistance purchasing online or have questions about your pass. You can reach Guest Services by phone, email or in person Monday through Friday 9am-3pm (closed Thanksgiving and the day after Thanksgiving). Contact us: 775-832-1177 or firstname.lastname@example.org.
Ski Season Operating HoursDiamond Peak is typically open daily from early December through mid-April.
|Ticket Windows||8:00 a.m. – 4:00 p.m.|
|Guest Services & Season Pass Office||8:00 a.m. – 4:30 p.m.|
|Rental & Tuning Shop||8:00 a.m. – 4:30 p.m.|
|Child Ski & Ride Center||8:00 a.m. – 4:00 p.m.|
|Chairlifts||9:00 a.m. – 4:00 p.m. daily (weather permitting).|
|Dining||Hours vary. Click here to view schedule on the Dining page .|
When is your busiest time?
Holidays and weekends can be busy. Please arrive two hours early if you are coming during these peak periods. You may purchase a ticket for any day during the current ski season online; if you arrive in town in the afternoon and want to ski the next day, stop by before 4:00 p.m. to pick up your tickets ahead of time. You can also get fitted and pick up your rentals for the next day starting at 3:00 p.m.
How much snow are you going to have on a certain day?
It’s hard to predict the weather more than 3 – 4 days in advance, and even then it could change.
Policies & Safety
Do you allow ________ at the resort?
- Uphilling (hiking, skinning, snowshoeing, etc. )
We want to make sure our skiers and staff are safe so we have implemented several polices regarding the above topics. Read about these policies on the Mountain Safety, Policies & FAQ page.
Please visit our ADA Accessibility page for full details on our accessibility programs.
Do you have lodging at the resort?
Diamond Peak doesn’t have its own lodging, but we are located in the town of Incline Village which offers a great variety of lodging options for every budget — from 5-star resorts to quaint cabins. For the best deals on stay and ski packages or for lodging that also offers discounted lift tickets, please, visit our Lodging Page.
Terrain & Abilities
I am a beginner, but my wife is advanced. Is the terrain good for both of us?
Diamond Peak offers gentle beginner slopes that are perfect if you are just getting into the sport. Our Ski & Ride Center offers private as well as group lessons to give you a solid foundation or to help get you to the next level. Diamond Peak’s more advanced terrain offers challenging trails, tree skiing, open bowls, and glades for the more advanced customers. Since all runs funnel down to the Base Area, you can all have fun separately and then meet up at lunch or at the end of the day without fear of getting lost. This layout makes Diamond Peak the perfect place for people with varying ski or board abilities.
Tubing, sledding, and local activities for younger children
Tubing, sledding and snow play are not permitted at Diamond Peak. All guests on the snow must be in ski or snowboarding equipment and possess a valid lift ticket. Families looking for a sledding/snow play area are welcome to visit the driving range at the Championship Golf Course (955 Fairway Blvd., Incline Village) when there is enough natural snow to do so. Bring your own sleds for this gentle hill that’s perfect for young kids looking for sledding adventure.
For a list of local activities, and to find links to local babysitting services, please call the Visitor’s Center at (775) 832-1606 or visit their web site.
Diamond Peak offers no on-site child care; however, children as young as 3 years old can take private lessons.
What is there to do in Incline Village at night?
Incline Village has a movie theater, bowling alley, recreation center with swimming pool and European sauna, and many stores for shopping. There are also several restaurants and bars with kid-friendly areas and games. Please call the Visitor’s Center for more information at (775) 832-1606 or 800-GO-TAHOE.
Do you have summer activities and events at the mountain?
Diamond Peak Ski Resort is currently closed during the off-season, with no services or facilities available; however, the public is welcome to enjoy a hike or mountain bike ride to Snowflake Lodge via the fire road from the Base Area. For a myriad other summer activity ideas, please see the YourTahoePlace.com website, or the GoTahoeNorth.com website.