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Privacy Policy

Solar eclipse viewing at Snowflake Lodge

Privacy Statement

Last revised September 2022

The following information applies to all Incline Village General Improvement District (“IVGID”) provided websites and ecommerce sites.

Your privacy is very important to us. IVGID is committed to protecting that privacy and will never share nor sell your personal information and/or email address to a third-party unless we are legally required to do so, with the exception of government agency partners (i.e., Washoe County). IVGID may use personal information to better communicate to you regarding updates, deals and related news. In all email correspondence of this nature, IVGID will provide you with an opportunity to opt out or block such communications. This will allow you to remove yourself from any IVGID email list at any time.

All information that may be collected, submitted, and/or posted becomes public record that may be subject to request, inspection and copying by the public, unless an exemption in the law exists. For instance, if personal information is requested or volunteered, District policy, Nevada rules and regulations or the Federal Privacy Act of 1974 may protect it from disclosure. Board of Trustee correspondence submitted by email will be considered and treated as public information. Additionally, communications collected, submitted, and or/posted are not private communications, including personal information you may provide, therefore others may read your communications without your knowledge. You should always use caution when providing any personal information about yourself or your children.

The District does not control or endorse the content, messages or information that may be collected, submitted, and/or posted and specifically disclaims any liability with regard to same and any actions resulting from your participation.

Continue reading below to learn how we at the Incline Village General Improvement District, dba Diamond Peak Ski Resort (“Diamond Peak”), collect, use, and secure your personal information. We are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and books on our websites, located at www.diamondpeak.com and shopdp.yourtahoeplace.com. This policy also describes your choices regarding the use, access and correction of your personal information. By using the Site you agree to the terms of this Privacy Statement and you expressly consent to the collection, use and disclosure of your Personal Data as described herein.

Information Diamond Peak Collects From You

We collect information from you, including information that directly or indirectly identifies you (“Personal Data”), to provide you with better services. In some cases, the information we request may be Personal Data in order to fulfill an order and enable you to use certain services on this Site. For example:

  • When you place an order for tickets, rentals, lessons or other products, we request certain Personal Data from you on our order form. You must provide contact information such as first and last name, email address, phone number and billing address, and financial information such as credit card number, expiration date and security code. We use this information for billing purposes and to complete the transaction. If we have trouble processing an order, we will use this information to contact you.
  • If you create an account, you must provide your first and last name, email address and a password. In some cases you might also provide a mailing address, phone number, and a photo. We retain information on your behalf, such as itineraries or other files that you store using your account.

In addition to information we collect to complete a purchase, when you use our Site we automatically collect information which helps us improve our Site. We do not link this automatically collected data to other information we collect about you. We gather this information to analyze trends and performances over time to make our Site and services more useful to you. Diamond Peak uses third-party service providers to help us gather and analyze information about our customers. These service providers are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available on our Site.

For example: For all Diamond Peak visitors, our servers collect information about your Site visit, such as IP address, browser type, domain names, operating system, access times, duration of visit, referring URL, platform, new/repeat information, timestamp and exit page information.

Cookies

Diamond Peak may work with third party advertising networks (such as Google AdWords and Facebook Ads) that use cookies and similar technologies to track your use of our websites and other websites so that they can provide advertising about products and services tailored to your inferred interests. This advertising may appear on our website or on other websites. Some of our third party advertising technology uses separate cookies or other tracking technologies that may be delivered to your device when you visit our websites, or open emails from us. These third party advertising technologies are governed by the individual third party advertising network’s privacy policy, and you must contact them directly to opt out. Please contact us for this information. Some of these third party ad networks may be members of the Network Advertising Initiative (NAI). If they are members of NAI, then you have the option to “opt out”. Additional information on NAI members and how to opt out, can be found at https://thenai.org/opt-out/

Diamond Peak may also use third party services, such as Google Analytics and Facebook, that also use cookies and similar technologies, to provide us with information on how you interact with the content on our websites. For example, the webpage content that you click on, the duration of your visit to our website, and what website you visited prior to ours.

For specific instructions on how to control the use of cookies, we recommend you search for “how to control cookies” for your web browser of choice. Additionally, if you would prefer to prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on by visiting https://tools.google.com/dlpage/gaoptout.

Additional Guest Data

If you add guests to your account we will collect information from you about additional guests such as their first and last name in order to facilitate the booking of group purchases. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. Added guests or users whose personal information was provided may contact us at info@diamondpeak.com to request that we remove this information from our database or remove the information yourself by visiting your account. To delete your account data, contact us at info@diamondpeak.com.

How We Use the Information You Give Us

The data we gather is used to process your purchase, respond to your requests, contact you if problems arise and, if you have selected to receive them, send you promotional messages. We use this information to:

  • Enable you to use our website
  • Identify you as a user in our system
  • Provide improved administration of our Site and services
  • Send you administrative email notifications, such as security, support and maintenance advisories, and pre-arrival tips
  • Detect and prevent fraud, spam, abuse, and other harmful activity
  • Provide customer service
  • Send you promotional messages, marketing, or other information that may be of interest to you based on your communication preferences
  • Target content on our Site to more closely match your interests.

Diamond Peak collects, processes, stores, discloses and disposes of Personal Data that you submit to us in accordance with applicable United States law, which may be less stringent than the laws of your country. Please note that the Personal Data you submit to our Site will be transferred to the United States to be processed by Diamond Peak for the purposes set forth in this Privacy Statement. If you are not a resident of the United States, you acknowledge and agree that we may collect, use and store your Personal Data, as discussed in this Privacy Statement, outside of your resident jurisdiction.

How Your Information is Protected

We take several measures to ensure the integrity and confidentiality of all information we collect from our customers. When you enter Personal Data on our order forms, or our registration, we encrypt that information using Transport Layer Security technology (TLS).

We also require you to enter a password to access your Account and follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

If you have any questions about security on our Site, you can contact us at info@diamondpeak.com.

With Whom Your Information May Be Shared

Service Providers

When you make a purchase with Diamond Peak, the Personal Data you provide will be shared with the third parties necessary to complete your purchase transaction, all of which are required not to use your information other than to provide the services requested by Diamond Peak. For example: To charge you for your transaction, we share your name, billing address, and credit card number with the credit card authorization company.

Sharing Personal Data by Law

Regardless of any choices you make regarding your Personal Data, In certain situations, Diamond Peak may disclose information about you to others if we have a good faith belief that we are required to do so by law or legal process or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, to respond to claims, or to protect the rights, property or safety of Diamond Peak or others. This includes, but is not limited to, customer fraud, technical malfunctions or abuse of our network or systems. We also may provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. Except as otherwise stated above, Diamond Peak will not disclose your Personal Data to any third party without your consent.

This Site contains links to other sites that are not owned or controlled by Diamond Peak. Please be aware that when you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Data from you. Diamond Peak does not control or review these outside sites or content and is not responsible for the privacy practices of such sites. This Privacy Statement applies only to information collected by this Site.

What Choices Are Available?

If your Personal Data changes, you may update it by making the change on the My Account section of the Site.

If you live inside the European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. If you would like to exercise such rights, send an email to info@diamondpeak.com. We will consider your request in accordance with applicable laws.

Children

Children are not eligible to make purchases on our Site and we ask that anyone under the age of 13 not submit any Personal Data to us. Diamond Peak does not knowingly collect Personal Data from anyone under the age of 13, except as necessary to process transactions for products (lift tickets, season passes, lesson reservations, etc.) for said children.

Notification of Changes

This Privacy Statement is subject to revision, and if we make any material changes in the way we use your Personal Data, we will notify you by posting notice of the changes on our Site. Any changes to this Privacy Statement will be effective upon thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site. Please note that at all times you are responsible for updating your account to provide us with your most current email address. In any event, changes to this Privacy Statement may affect our use of Personal Data that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us. Continued use of our Site or service, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Opt-Out Opportunity

We provide you the opportunity to opt-out of having your Personal Data used for certain purposes when we ask for such information. If you no longer wish to receive free newsletters or promotional communications from us, you may opt-out of receiving them by following the instructions included at the bottom of each communication, by emailing us at info@diamondpeak.com, or by contacting us at (775) 832-1177. You cannot opt out of receiving transactional emails related to your account or your use of the Site.

Your California Privacy Rights

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

We do not sell the personal information we collect for money or any other consideration (e.g., trade it for free services). However, the CCPA’s definition of “sale” is very broad and might be construed to include the following:

When you make a purchase through our site we share your personal information with the vendor to complete your purchase. For more details about the personal information we have collected over the last 12 months, including the categories of sources and the purposes for which we share your information, please see the Information Diamond Peak Collects From You section above.

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at info@diamondpeak.com. We will verify your request using the information associated with your account, including email address.

Contact Us

If you have questions or concerns regarding your privacy or security on our Site, feel free to contact us by email, phone or postal mail. Our customer service team is available to answer your questions or address your concerns.