Lesson Cancellation/No Show Policy
Changes and/or cancellations made 48 hours or more before the start of your lesson are subject to a $25 administration fee per lesson booked (the fee will be applied for each individual participant and every day booked). No-shows, changes and/or cancellations made within 48 hours of the start of your lesson are non-refundable, and your credit card will be charged the full price of your reserved lesson. We do not issue refunds due to weather or snow conditions (unless the entire resort is closed on the day of your scheduled lesson).
Other Product Refund Policy
Lift tickets, rental equipment, Last Tracks tickets, and other products purchased online in advance are valid only on the date(s) they were purchased for and are non-refundable, unless the resort is fully closed for the day. In the event the resort is fully closed, guests will be given the choice of choosing an alternate day or receiving a refund on any products purchased. Diamond Peak is not responsible for road conditions or closures that might prevent guests from making it to the resort on time.
We understand that the COVID-19 pandemic has made planning ahead more difficult. We encourage our guests to follow all state and local restrictions and directives pertaining to travel and outdoor recreation, and to take those directives into account before making advance reservations for lessons, lift tickets or other products at Diamond Peak. Because we have limited inventory of lessons, lift tickets and other products and services this season, as long as the resort is open, the above cancellation and refund policies will apply.