COVID FAQ: Know Before You Go

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Diamond Peak is now closed for the 2020-21 ski season.


What to expect for the 2020-21 season

Updated Mar. 10, 2021

healthWe know that the COVID-19 pandemic has introduced a lot of uncertainty, but we want to assure all of our loyal guests that we will continue to operate as close to normal as possible, with several new protocols and safety measures in place to ensure the health and safety of our guests and community. Continue reading for vital pre-arrival information and what to expect at the resort this winter. Please check back often as the information on this page may change daily as conditions and restrictions are updated.

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Do you have more questions? If you have further questions that aren't answered below, please email your questions to: info@diamondpeak.com


 

What To Expect video

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Enhanced Safety Protocols 

Diamond Peak will follow all state and local health and safety regulations this winter and will implement the following protocols to ensure the safety of our guests:

  • Double-layer face coverings are required for all staff and guests throughout our operations.
  • Modified operations are in place to allow for physical distancing throughout the resort.
  • facecoveringEmployees undergo a pre-work health screening and are required to stay at home should they present any symptoms of COVID-19 or other illness.
  • Guests are required to stay home should they present any symptoms of COVID-19 or other illness.
  • Diamond Peak is implementing cashless transactions throughout our resort operations including parking, ticketing and food & beverage outlets.

Even with these enhanced safety protocols, an inherent risk of exposure to COVID-19 exists in any public place. COVID-19 is an extremely contagious disease that can lead to severe illness and deaths, especially for senior citizens and individuals with underlying medical conditions. By visiting Diamond Peak Ski Resort, you voluntarily assume all risks related to exposure to COVID-19.

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Face Coverings

Diamond Peak's patrol dog fred wears various face coverings or masks correctly or incorrectly

A face covering or mask with two or more layers is required for all staff and guests throughout our operations.

  • Face coverings should have be at least two solid layers (no vents, valves or holes), completely cover your nose and mouth and fit snugly against the sides of your face with no gaps as recommended by the CDC. Visit the Your Guide to Masks page on the CDC website for more guidance. 
  • Scarves, bandanas and single-layer masks (balaclavas, gaiters, ski masks, etc.) are not appropriate face coverings on their own. You could wear a gaiter with two layers, wear two gaiters or fold it to make two layers. 
  • Face coverings are not required while actively eating or drinking. ​
  • Change your mask when it becomes wet. A wet mask is harder to breathe through, is less efficient at filtering, and vents more around the edges of the mask (CDC, How to Wear Masks). 

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Pre-Arrival Information

Diamond Peak is excited to welcome you to our mountain playground. Get prepared for a day on the slopes by...

touchless transactionsPurchase online or by phone: This winter, to minimize in-person contact and promote touchless transactions, Diamond Peak will require all lift tickets*, equipment rentals, lessons and season passes to be purchased online through our ecommerce store or via our call center. Day-of (online) sales will be possible when inventory is available; however, to ensure you can purchase lift tickets, rentals or lessons, we strongly advise you to purchase in advance. We cannot guarantee product availability without advance purchase. 

*IVGID lift tickets are currently not available online. Present your IVGID Pass at the Ticket Windows on the day you want to ski to purchase an IVGID lift ticket.  

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Arriving at the Resort - Parking & Shuttles

Diamond Peak is proud to offer some of the most convenient slope-side parking anywhere in the Tahoe region. This season we will be limiting the total volume of guests at the resort to ensure we can meet our physical distancing best practices, which may affect parking availability.

  • Premium slope-side paid parking will be offered on most weekend and peak dates.
  • Please follow all instructions of Parking staff.
  • Please check our Conditions Page on the website for updates on parking capacity.
  • Diamond Peak will not be utilizing the parking lots at Sierra Nevada University, Aspen Grove or the Lakeshore Drive Overflow Lot this winter.
  • Trams and shuttle busses (including the Community Ski Shuttle and Hyatt Ski Shuttle) will be operating at reduced capacity to allow for physical distancing. Please follow all instructions of Shuttle/Tram Drivers.
  • Trams will only stop at designated Tram Stop locations this winter. Please make your way to a marked Tram Stop and wait in line to board the Tram.
  • There is no RV parking available at Diamond Peak. All vehicles must fit in a standard size parking space.
  • There is no overnight parking allowed in Diamond Peak's parking lots.

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Lift Tickets & Will Call

Diamond Peak's operational plan includes capping our daily skier visits to ensure we are able to offer our guests a safe and enjoyable experience on the mountains. We anticipate this limit will only come into effect on our busiest peak and weekend dates throughout the winter.

  • All daily and multi-day lift tickets* must be purchased online for all dates.
  • Given the chance of capacity restrictions, all customers are highly encouraged to pre-purchase tickets in advance. We cannot guarantee day-of availability of lift tickets.
  • We will not be limiting the sales of lift tickets to IVGID Picture Pass and Punch Card holders. IVGID Pass holders will be able to purchase tickets day-of even on dates when the resort is otherwise sold out.
  • Pick up for lift tickets and other products ordered online will be at the Will Call windows located in the Plaza area. No walk-up ticket sales will be allowed at the Will Call windows.* 

*IVGID lift tickets are currently not available online. Present your IVGID Pass at the Ticket Windows on the day you want to ski to purchase an IVGID lift ticket.  distancing

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On-Mountain Dining & Base Lodge Access

Some of the usual food and beverage outlets are not operating for the 2020-21 season or may be open with modifications in place including:

  • At this time we are not offering indoor dining anywhere at the resort.
  • Outdoor tables on the Base Lodge Sun Deck, Loft Bar Deck and Snowflake Lodge Sun Deck will be first-come first-serve, with a maximum group size of 4 guests.
  • There is no indoor seating available at Snowflake Lodge. credit card
  • We will be managing capacity at the entrances/exits of our indoor facilities. 
  • Tables are spaced out per Washoe County social distancing requirements.
  • Double-layer face coverings are required except while actively eating and drinking.
  • We are offering an expanded selection of grab-and-go items.
  • Packaged beer and wine is available at multiple locations, with draft beer and full bar service available at some locations.
  • Cash is not accepted, credit cards, PassCash or gift cards only.
  • We encourage season pass holders to load PassCash onto their childrens' season pass accounts to facilitate food & beverage purchases. (To load PassCash, login to our online store, click "My Account" then click "Stored Value" in the left-hand navigation and follow the prompts.)
  • View current hours of operation and offerings on the Food & Beverage page

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Season Pass Holder Information

Season pass holders are at the core of the Diamond Peak family and we are excited to welcome you back to the resort this winter. We hope to offer our pass holders as close to a "normal" experience as possible given the new restrictions and protocols in place including:

  • At this time we don't anticipate creating a reservation system/requirement for season pass holders. (We reserve the right to implement such a requirement at a later date if it becomes necessary to manage guest volume at the resort.)
  • Diamond Peak's easy refund policy, the Peak Pledge, remains in effect.
  • Bonus lift tickets at Diamond Peak's partner resorts may include additional restrictions, blackout dates, or reservation requirements. Please call each partner resort to verify requirements before making plans.
  • Season pass sales cap: Diamond Peak will be limiting the number of season passes available to members of the public this season. Once we reach this limit, season passes will no longer be available for purchase. (We will not limit pass sales for IVGID Picture Pass holders.)
  • Season passes must be purchased via our online store. If you require assistance in purchasing your pass online, please call 775-832-1177 for phone support.

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Ski & Snowboard Lessons

Detailed information on lesson programs can be found on our Child Ski Center and Ski & Ride Center pages.

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  • Double-layer face coverings will be required for the duration of all lessons.
  • Small-group lessons in our Child Ski Center will be available for kids ages 4-6 who are skiing in our magic carpet learning area. One parent must remain present during the lesson in case your child needs a break or to use the restroom.
  • Kids ages 4-6 who have progressed beyond our magic carpet learning area will need to be enrolled in our Slide With Me parent & child private lessons.
  • Small-group lessons (maximum 5-to-1 student-to-instructor ratio) will be available in the Ski & Ride Center through our Sierra Scouts program (ages 7-12) and Adult Lesson program (ages 13+).
  • Private lessons will also be available for ages 7+, with up to 5 people of similar ability per lesson.
  • Multi-Week Programs:
    • Ages 4-6 (Child Ski Center) - At this time we will not be offering any of our Multi-Week programs this season.
    • Ages 7-12 - At this time we will not be offering our weekend Multi-Week programs this season.

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Equipment Rentals

Diamond Peak's Rental & Repair Shop is open.

  • We have procedures in place to limit the number of guests inside the Rental Shops at any one time to allow for physical distancing.
  • Double-layer face coverings are required while inside the Rental Shops.
  • All rental equipment orders must be placed online.
  • Please stop by the Will Call windows in the Plaza area to pick up rental vouchers before heading to the Rental Shop.
  • cleaningAll rental equipment is disinfected between each guest use.
  • Enhanced cleaning will take place daily in the Rental Shops.
  • There will be no overnight lockers available to store gear.
  • Day use lockers will be available to rent for storage of shoes and small personal items. Due to the capacity limits indoors, guests may have to wait to access their locker throughout the day and should plan accordingly. 

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Chairlift Rules & Regulations

There are new rules and procedures in place to ensure physical distancing in the lift lines and on chairlifts this season including:

  • Double-layer face coverings are required while in lift lines, while loading, riding and unloading chairlifts.
  • Lift lines are spaced out to allow for physical distancing.
  • We are only seating guests from the same household on chairlifts together, or two singles on opposite sides of a four-person chairlift.
  • Singles ride solo on double chairlifts.
  • Kids under 51" in height must ride all chairlifts with a parent or other adult member of their household who is over 51" tall.

chairlift loading

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Lockers & Seasonal Locker Room

  • Double-layer face coverings are required in the Seasonal Locker Room.
  • Access to the Seasonal Locker Room is restricted to locker holders only.
  • Access to the Seasonal Locker Room is for the sole purpose of accessing your locker. Eating, drinking or loitering is not allowed. 
  • A limited number of day-use lockers are available to rent for storage of shoes and small personal items. Due to the capacity limits indoors, guests may have to wait to access their locker throughout the day and should plan accordingly.
  • There are no overnight lockers available to store gear this winter (these are separate from Seasonal Lockers).

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