Visit FAQs
General FAQs & Pre-Arrival Information
| Diamond Peak is closed for the 2024-25 season. See you in December! |
Preparing for your day
Purchase online
We strongly encourage that all skiers purchase their lift tickets*, lessons, equipment rentals, and season passes online through our e-commerce store. Lessons must be purchased in advance. Not only will your transaction at the window be quicker, but you also save money when you purchase lift tickets online (even day-of).
Lift ticket products are typically available to purchase online starting in early November and lesson products shortly after.
* IVGID lift tickets are currently not available online. Present your IVGID Pass at the Ticket Windows on the day you want to ski to purchase an IVGID lift ticket.
Get prepared for your day on the slopes
Diamond Peak is excited to welcome you to our mountain playground. Get prepared for a day on the slopes by…
- Bringing the right clothing
- Checking the Mountain Report (better yet, subscribe to our email updates and stay up to date)
- Know your route, then check traffic and road conditions
- Make sure you carry chains or have a four-wheel-drive/all-wheel-drive vehicle with snow tires
- Give yourself extra time (especially if you have a lesson booked with us)
- Understand our Cancellation & Refund Policies
- Get ready to have fun!
Transportation & Directions
How do I get to Diamond Peak?
Detailed driving directions and a map can be found on the Getting Here page. We offer a free shuttle that services the Incline Village area, picking up once on weekday mornings, and two times during peak periods and on weekends. Our shuttle also picks up daily at the Hyatt. View schedules and other options on the Getting Here page.
Do you offer transportation from the Reno Airport?
Transportation to Incline Village from the Reno Airport is available through the North Lake Tahoe Express. Please visit northlaketahoeexpress.com for rates and schedules.
How far is Diamond Peak from South Lake Tahoe?
We are located 25 miles from South Lake Tahoe, about a 30-minute drive, depending on conditions. Take HWY 50 East to HWY 28 — it’s a beautiful drive around the lake. This drive is part of the “Most Beautiful Drive in America” as part of the Nation Scenic Byways Program.
Is parking free?
Most of our parking is free but we do offer paid premium slope-side parking during busy weekends and peak periods, while supplies last. Advance preferred parking reservations are available to book online. If available, same-day preferred parking must be purchased at the ticket windows. View preferred parking rates and other parking tips on the Getting Here page.
Tickets, Lessons, & Rentals
Can I buy lift tickets online?
Single-day and multi-day lift tickets can be purchased online. Online purchases are strongly recommended and you even save money when you purchase online. Lift tickets are available at the Ticket Windows but at a higher rate.
Can I upgrade my beginner lift ticket to a regular ticket?
Yes, you can upgrade your beginner lift ticket to an all-mountain ticket anytime during your ski day at the ticket windows. You will pay the difference between the beginner rate and the regular lift ticket rate.
Can I upgrade my lift ticket to a season pass?
You may upgrade your single-day ticket to a season pass but must do so at the ticket windows on the same day of your ticket. This offer does not apply to multi-day tickets or flex passes.
How do I reserve a private lesson?
Fill out the Private Lesson Request form to request a private lesson. It is recommended that you fill out your request at least 72 hours in advance. It could take up to 48 hours for our agents to respond. Lessons are not booked until you receive a confirmation phone call or email from our staff.
Can I make a reservation for Group Lessons?
Group lessons should be booked online at least two days in advance. View details on the Lessons page.
When should I arrive if I’m taking a lesson?
Please see the arrival time recommendations on the Lessons page.
Do you rent clothing?
No, but The Village Ski Loft operates a retail store in the Base Lodge with clothing and equipment for purchase.
Hours & Conditions
Spring Guest Services Office Hours (April 22 – May 1)
The Pass Office is open with limited hours during the spring. Reach out if you need assistance purchasing online or have questions about your pass. You can reach Guest Services by phone, email or in person Monday through Friday 9am-3pm through May 1, 2025. Contact us: 775-832-1177 or ticketoffice@diamondpeak.com.
Offseason Guest Services Inquiries (May 2 – mid-October)
During the offseason, please reach out via email to ticketoffice@diamondpeak.com with Guest Services questions or concerns. We do not have guest services staff on-site during the offseason so it may take up to seven (7) days to receive a reply. If you do not hear back in seven (7) days, please follow up via email and include your original message for reference.
Ski Season Operating Hours
Diamond Peak is typically open early December through mid-April.| Ticket Windows | 8:00 a.m. – 4:00 p.m. |
| Guest Services & Season Pass Office | 8:00 a.m. – 4:30 p.m. |
| Rental & Tuning Shop | 8:00 a.m. – 4:30 p.m. |
| Child Ski & Ride Center | 8:00 a.m. – 4:00 p.m. |
| Chairlifts | 9:00 a.m. – 4:00 p.m. daily (weather permitting). |
| Village Ski Loft Retail Sports Shop | 8:45 a.m. - 4:15 p.m. |
| Dining | Hours vary. Click here to view schedule on the Dining page . |
| Hyatt Sport Shop | 7:30 a.m. – 6:00 p.m. daily through mid-April (Located in the Hyatt Regency Lake Tahoe) |
When is your busiest time?
Holidays and weekends can be busy. Please arrive two hours early if you are coming during these peak periods. You may purchase a ticket for any day during the current ski season online; if you arrive in town in the afternoon and want to ski the next day, stop by before 4:00 p.m. to pick up your tickets ahead of time. You can also get fitted and pick up your rentals for the next day starting at 3:00 p.m.
How much snow are you going to have on a certain day?
It’s hard to predict the weather more than 3 – 4 days in advance, and even then it could change.
Policies & Safety
Do you allow ________ at the resort?
- Dogs
- Drones
- Smoking
- Sledding
- Uphilling (hiking, skinning, snowshoeing, etc. )
We want to make sure our skiers and staff are safe so we have implemented several policies regarding the above topics. Read about these policies on the Mountain Safety, Policies & FAQ page.
Do you accept cash?
Diamond Peak does not accept cash. If you don’t want to carry your credit card on the slopes you can purchase gift cards online, at the ticket windows, or load funds onto your season pass or lift ticket. Diamond Peak accepts major credit cards, debit cards, Apple Pay, Google Pay, Samsung Pay and Diamond Peak gift cards as forms of payment.
What is PassCash or Stored Value?
Since cash is no longer accepted, PassCash or Stored Value is a convenient option for children or those who don’t like to carry their credit card with them on the slopes. With a credit card, you can load funds onto your season pass or ticket via your online account or at the ticket windows.
- Add Stored Value/PassCash: Login to the online store using the same account you used to purchase your season pass or lift ticket. Click “My Account” in the top right then select “Stored Value” if you aren’t already on that page. Type in the amount you want to add to each family member and then click “Add to Cart” to proceed to the checkout process.
- Use Stored Value/PassCash: Just let our cashiers know that you would like to use your PassCash when you are paying for food, drinks, and other products at the resort. You will have to scan your pass at the register so make sure you have it handy at checkout. PassCash is not accepted at the Village Ski Loft Retail Sports Shop located in our Base Lodge.
- Check Stored Value/PassCash Balance: Login to the online store using the same account you used to purchase your season pass. Click “My Account” in the top right then select “Stored Value” if you aren’t already on that page.
ADA Accessibility
Is Diamond Peak accessible to those in wheelchairs?
Please visit our ADA Accessibility page for full details on our accessibility programs.
Amenities
Do you have lodging at the resort?
Diamond Peak doesn’t have its own lodging, but we are located in the town of Incline Village which offers a great variety of lodging options for every budget — from 5-star resorts to quaint cabins. For the best deals on stay and ski packages or for lodging that also offers discounted lift tickets, please, visit our Lodging Page.
Terrain & Abilities
I am a beginner, but my wife is advanced. Is the terrain good for both of us?
Diamond Peak offers gentle beginner slopes that are perfect if you are just getting into the sport. Our Ski & Ride Center offers private as well as group lessons to give you a solid foundation or to help get you to the next level. Diamond Peak’s more advanced terrain offers challenging trails, tree skiing, open bowls, and glades for the more advanced customers. Since all runs funnel down to the Base Area, you can all have fun separately and then meet up at lunch or at the end of the day without fear of getting lost. This layout makes Diamond Peak the perfect place for people with varying ski or board abilities.
Tubing, sledding, and local activities for younger children
Tubing, sledding, and snow play are not permitted at Diamond Peak. All guests on the snow must be in ski or snowboarding equipment and possess a valid lift ticket. Families looking for a sledding/snow play area are encouraged to visit the GoTahoeNorth.com website for options. There is also the informal snow play area in the Mt. Rose Meadows area (off Highway 431 above Incline Village). Bring your own sleds and be sure to pack out all trash when you’re done.
For recommendations on local activities for kids, visit the North Tahoe Nevada Welcome Center at 969 Tahoe Blvd or call (775) 832-1606.
Do you offer child care or babysitting?
Diamond Peak offers no on-site child care; however, children as young as 3 years old can take private lessons.
What is there to do in Incline Village at night?
Incline Village has a movie theater, bowling alley, recreation center with a swimming pool and European sauna, and many stores for shopping. There are also several restaurants and bars with kid-friendly areas and games. Please call the Visitor’s Center for more information at (775) 832-1606 or 800-GO-TAHOE.
Do you have summer activities and events at the mountain?
Diamond Peak Ski Resort is currently closed during the off-season, with no services or facilities available; however, the public is welcome to enjoy a hike or mountain bike ride to Snowflake Lodge via the fire road from the Base Area. For a myriad of other summer activity ideas, please see the YourTahoePlace.com website or the GoTahoeNorth.com website.
